The service you already deliver and never invoice.
Part two of three on why OEMs under-capture the aftermarket they already own. A large share of the leakage never reaches a competitive contest — it is given away internally, before any independent shows up.
Reach you do not own.
Part three of three on why OEMs under-capture the aftermarket they already own. Independents run most of the service footprint, and partnership fails on measurement rather than strategy.
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