Sixteen days in one country, thirty seven in another
ContentsOverviewEverything varied except the machineThe variance, measuredWhere the risk was sittingThe unglamorous causes of overrunWhat the playbook actually standardisesWhat this is, and […]
Nobody knew who to call
ContentsOverviewThe margin problem is not a pricing problemWhat happens today when a building misbehavesThe evidence for digital FM belongs to somebody elseThe […]
Four to ten months to return a part
ContentsOverviewThe problemWhat the sprint set out to doAftermarket and Service BusinessFour to ten months to return a partAugust 2026 4 min read […]
Five units, five different prices
ContentsOverviewThe problemWhat the sprint set out to doAftermarket and Service BusinessFive units, five different pricesAugust 2026 2 min read SprintlyWorksA global industrial […]
Two hundred hours to send a price
Industrial Engineering, Supply Chain & Operations Two hundred hours to send a price Contents The situation Why it is hard How we […]
Standardizing Fleet Maintenance and Control Operations
Logistics Industry, Operations Standardizing Fleet Maintenance and Control Operations Problem Statement Leaders at the client saw that fleet maintenance and control practices […]
Standardizing Maintenance for Factory Reliability
Chemical Industry, Supply chain Standardizing Maintenance for Factory Reliability Problem Statement The client aimed to strengthen factory reliability by moving from reactive […]
Accelerating Biomedicals Commercial Growth Strategy
Forest Products Industry, Business Development/Strategy Accelerating Biomedicals Commercial Growth Strategy Problem Statement The client sought to expand the adoption of its hydrogel […]
Building Scalable Digital Services Roadmap
Manufacturing Industry, Business Development & Strategy Building Scalable Digital Services Roadmap Problem Statement The client sought to evolve from a physical-product-only model […]
Building a Unified Mill Services Catalogue
Industrial Equipment Industry, Strategy & business Development Building a Unified Mill Services Catalogue Problem Statement The client aimed to strengthen its service […]
Redesigning Customer Segmentation to Optimize Service
Chemical Industry, Strategy & Business Development Redesigning Customer Segmentation to Optimize Service Problem Statement The client aimed to strengthen its customer-centric approach […]
Streamlining Sales to Boost Predictable Aftersales Income
Machinery Industry, Business Development/Strategy Streamlining Sales to Boost Predictable Aftersales Income Problem Statement The client, a global industrial equipment provider, aimed to […]