ChemicalCo aimed to strengthen factory reliability by moving from reactive to preventive maintenance across its 16 global sites. However, inconsistent processes, uncoordinated tools, and limited visibility into maintenance activities hindered operational efficiency.

Each factory had evolved independently following acquisitions, resulting in fragmented workflows, varying maintenance maturity levels, and minimal data integration. Without standardized procedures or a unified Computerized Maintenance Management System (CMMS), ChemicalCo faced unplanned downtime, rising costs, and difficulty tracking equipment performance across plants.

The client needed a structured framework to harmonize maintenance processes, define clear stakeholder roles, and identify the right CMMS solution to enable predictive maintenance and cost control.