Client€3B Global Speciality Chemicals Company
SprintAn 8-10 week sprint
Fieldwork10 expert interviews · 2 steering workshops
“SprintlyWorks helped us cut through the complexity and benchmark best practices for digital services far faster than we could internally.”
Aftermarket and Service Business
Building Scalable Digital Services Roadmap
The client sought to evolve from a physical-product-only model to a scalable digital-services business by establishing the right structures, processes, and tools. However, core teams were already at near-full capacity with ongoing product operations, leaving little bandwidth for digital business model design.
25%
Faster time-to-market. Accelerated digital service design and rollout by applying benchmarked organizational practices.
15
Organizational practices consolidated. Unified scattered approaches into clear structures for commercialization, delivery, and support.
4
Core processes standardized. Established consistent models across commercialization, development, delivery, and customer support to enable scalable digital services.
A note on sourcing. Every figure here comes from a SprintlyWorks client engagement. Clients are described, never named. Where a figure is identified or modelled rather than banked, the line says so.
01
The problem
Knowledge and capabilities were fragmented across stakeholders, with no unified framework to support digital commercialization and delivery. Insights existed in silos, making it difficult to define organizational responsibilities or scale digital offerings effectively.
Without structured intervention, The client risked delays in digital rollout, inefficiencies in service delivery, and missed opportunities to capture new service-based revenues.
02
What the sprint set out to do
Benchmark and analyze leading companies’ digital processes, organizational structures, and scalability models.
Map insights to The client, aligning best practices with existing products and customer requirements.
Deliver a scalable roadmap, providing organizational design, KPIs, and tool recommendations to accelerate digital services adoption.
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