Client€600M Global Industrial Technology Company
SprintAn 8-10 week sprint
Fieldwork20+ stakeholder interviews · 4 cross-functional workshops
“We gained clarity on a recurring issue that we did not have the bandwidth to diagnose internally”
Customer Experience
Reducing Out-of-Box Failures in Delivery Operations
Leadership recognized recurring delivery issues that, while low in frequency, were creating customer dissatisfaction and internal rework. However, limited visibility across organizing and packing processes made it difficult to pinpoint where errors were originating and which issues truly mattered.
30%
Reduction potential in out-of-box failures identified. Isolated the dominant drivers of wrong and incomplete deliveries and defined targeted improvement levers to materially reduce order mix-ups
8
Prioritized improvement solutions defined. Shortlisted high-impact, practical process and technology solutions, enabling focused implementation without over-engineering or operational disruption
A note on sourcing. Every figure here comes from a SprintlyWorks client engagement. Clients are described, never named. Where a figure is identified or modelled rather than banked, the line says so.
01
The problem
At the time, there was no single, fact-based view on the types, drivers, and relative impact of out-of-box failures, increasing the risk of assumption-driven fixes and local optimizations.
With logistics and operations teams fully focused on day-to-day execution, a structured and objective approach was required to diagnose the problem quickly and define improvement priorities without disrupting ongoing operations.
02
What the sprint set out to do
Establish a fact-based view on out-of-box failures by type, frequency, and root cause across organizing and packing activities.
Identify and assess improvement levers to reduce order mix-ups and prevent wrong or incomplete deliveries using a structured framework.
Define a clear, actionable improvement roadmap that can be implemented without slowing daily logistics operations.
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