Client€10B Global Pulp and Paper Producer
SprintAn 8-10 week sprint
Fieldwork3 countries analysed · 30+ interviews conducted
“SprintlyWorks helped us bring structure and clarity across mills in weeks, not something we could have done alone.”
Operational Improvement
Standardizing Supplier Quality Workflows Across Sites
The client aimed to harmonize supplier quality and claim processes across 10 mills to improve efficiency and audit readiness. However, mill and procurement teams lacked the bandwidth to redesign fragmented practices while managing daily operations.
10
Mills process map harmonized. Created a unified supplier quality and claim process across 10 paper mills, covering 7 material categories.
€5m
Cost impact uncovered. Identified annual losses from poor raw material quality and process fragmentation across four mills.
A note on sourcing. Every figure here comes from a SprintlyWorks client engagement. Clients are described, never named. Where a figure is identified or modelled rather than banked, the line says so.
01
The problem
There was no unified view on how quality was verified or when to escalate claims. Documentation was scattered, checks inconsistent, and informal resolutions common.
Without structured intervention, the client risked ongoing losses from poor-quality materials, weak traceability for audits, and slow resolution of supplier issues, impacting over €5M annually.
02
What the sprint set out to do
Map and compare current supplier quality and claim processes across 10 mills and 7 material categories.
Identify and synthesize recurring gaps and pain points related to CoA usage, inspection practices, and claim criteria.
Develop and recommend harmonized future-state process maps and digital handshakes to improve traceability and audit readiness.
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