Forest Product Industry, Supply Chain
Standardizing Supplier Quality Workflows Across Sites
Problem Statement
PaperCo aimed to harmonize supplier quality and claim processes across 10 mills to improve efficiency and audit readiness. However, mill and procurement teams lacked the bandwidth to redesign fragmented practices while managing daily operations.
There was no unified view on how quality was verified or when to escalate claims. Documentation was scattered, checks inconsistent, and informal resolutions common.
Without structured intervention, PaperCo risked ongoing losses from poor-quality materials, weak traceability for audits, and slow resolution of supplier issues, impacting over €5M annually.
Key Objectives
Map and compare current supplier quality and claim processes across 10 mills and 7 material categories.
Identify and synthesize recurring gaps and pain points related to CoA usage, inspection practices, and claim criteria.
Develop and recommend harmonized future-state process maps and digital handshakes to improve traceability and audit readiness.
Delivered Values
10
Mills process map harmonized. Created a unified supplier quality and claim process across 10 paper mills, covering 7 material categories.
€5m
Cost impact uncovered. Identified annual losses from poor raw material quality and process fragmentation across four mills.
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"With a critical audit ahead, SprintlyWorks helped us bring structure and clarity across mills in weeks."
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