Client€1B Nordic Food Company
SprintAn 8-10 week sprint
Fieldwork4-level process map · 18 interviews conducted
“SprintlyWorks helped us turn unclear processes into a structured operating model with clear owners, KPIs, and documentation standards”
Operational Improvement
Building a Unified Supply Chain Process Framework
The client’s supply chain lacked clearly defined core processes and standardised documentation, resulting in inconsistent execution across sites.
15%
improved on-time, in-full delivery. Enhanced planning stability and cross-site process alignment reduced delays and improved service reliability.
25%
fewer last-minute production plan changes. Standardised workflows and clear ownership minimised disruptions and improved schedule adherence.
35%
faster issue resolution and handoffs. Defined roles, KPIs, and Level-4 process maps streamlined communication and accelerated problem-solving.
A note on sourcing. Every figure here comes from a SprintlyWorks client engagement. Clients are described, never named. Where a figure is identified or modelled rather than banked, the line says so.
01
The problem
The absence of process owners, clear KPIs, and detailed process maps reduced accountability, hindered performance tracking, and slowed process improvement efforts.
Without a unified framework, the client faced planning inefficiencies, more last-minute production changes, higher operating costs, and missed opportunities to improve service levels.
02
What the sprint set out to do
Identify and map core supply chain processes and subprocesses to establish a standard process hierarchy.
Define and assign process owners and KPIs for consistent accountability and performance measurement.
Create and roll out standard Level-4 process maps and templates to ensure clarity, alignment, and continuous improvement across all sites.
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