Chemical Industry, Supply Chain
Improving Indirect Tail Spend Management for ChemicalCo.
Problem Statement
ChemicalCo, a global specialty chemicals company, wanted to improve how it handled low-value purchases. However, it lacked clear roles, consistent onboarding, and effective user support across regions.
Infrequent buyers struggled with fragmented tools and unclear instructions. This led to delays, more support requests, and inefficiencies in the process.
Without a standard approach, ChemicalCo faced slower purchasing cycles and higher indirect costs. System adoption also remained low, especially in manufacturing sites where purchases were infrequent but complex.
Key Objectives
Map tail spend processes to uncover bottlenecks and role confusion among requestors
Identify system, process, and support gaps limiting efficiency and tool adoption
Recommend streamlined workflows and support mechanisms to reduce effort and enhance user experience
Delivered Values
30%
reduction in support requests. Improved guidance and streamlined touchpoints reduced confusion among infrequent users.
2x
faster vendor onboarding. Simplified MySourcing steps and clarified responsibilities halved the time to onboard new suppliers across regions.
60+
requestors re-engaged. Clearer processes and improved system navigation encouraged previously disengaged users to follow correct purchasing procedures.
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“Cut through the complexity and delivered actionable, user-driven improvements.”
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